308230

Idah Mwansa

Symantec Symantec is a virus protection program distributed by the Symantec Corporation. Symantec will also change the way business can protect and manage these non-standard application for discovery of business information. In Hospitality Industry, Symantec helps the industry to protects data which will help the organisation in the future to serve their clients better.

__**Revenue management assignment**__

Revenue Manager ABC Hotel Jakarta, Indonesia **__ Job Description __** **__ Job Information __** **Job Title** – Revenue Manager **Reports to** – General Manager **Department** – Revenue Management

**__ Summary of Main Duties __** · responsibly for maximizing the room revenue on a daily, monthly and annually · setting hotel rates for every night · forecasting room revenue · should give ideas to Sales and Marketing department · Ensure inventory and cut-off dates are managed according to demand · Must know what other hotel’s pricing strategies are · Prepares forecasts and chairs the Revenue Meeting · Determines and implements pricing strategies and circulates the recommendations · Nurtures relations with internet partners · He updates rates and restrictions throughout all distribution channels

**__ Principle tasks __** Responsible for optimizing the hotel’s and RGI (Revenue Generation Index – measuring the hotel’s position as compared to the competition) global sales revenue; His role is essential within the hotel. Working with Senior Management, he takes part in determining budget and strategy. He is accountable for their implementation. He is responsible for pricing strategy and for optimizing inventory. He must provide a global perspective on Revenue Management to the whole hotel.

**__ Job context __** **Contacts** – Sales and Marketing Staff / Manager, Finance Staff/ Manager, General Manager, Front Office Staff / Manager, IT department **Level of Supervision** – General Manager **Physical Condition and Demands** – Ability to work long hours, flexible in working hours, should be in a healthy state

Revenue Manager ABC Hotel Jakarta, Indonesia __Job Specification__ Job Title - Revenue Manager Knowledge · Candidates with specific experience in the Jakarta market will be highly considered · Proficient in Microsoft Word, Excel and PowerPoint · Good quantitative skills · Advance problem solving capabilities · Must have advance knowledge of Excel (incl. Macros) and other statistical, analytical or modeling tools · Knowledge of property level pricing and revenue management “leading practices” processes, methodologies current and emerging technologies Skills and Abilities · Excellent oral and written communication skills · excellent organization skills · appropriate professional appearance and demeanor · Ability to deliver presentations in a concise, well-organized manner · Should be able to speak Indonesian · Fluent in English both oral and written Personalities and related characteristics · Ability to work well under pressure · Strong leadership, communication influencing and presentation skills · ability to demonstrate initiative and creative problem solving in a collaborative · team oriented environment Work history · Strong experience or adaptable training in the use of automated systems · personal computers and software programs · Significant team development and leadership experience Education · Bachelors or Masters Degree in Hotel Management, Business, Finance, Economics, Statistics or relevant field of work · Minimum of 8 years relevant work experience in pricing and revenue management at a senior level Earnings · 35,000 USD / Year __Reference__ @http://www.ehow.com/about_6545224_hotel-revenue-manager-job-description.html

@http://www.concorde-hotels.com/en/Careers/opportunities-other.aspx

@http://www.payscale.com/research/US/Job=Revenue_Manager/Salary

@http://www6.jobirn.com/?q=hilton+revenue+manager+jobs

@http://careers.choicehotels.com/careers/jobDetails.html;jsessionid=3DEE1B90EF45355D96170838DC574834?jobTitle=Director%2C+Revenue+Management+Consulting+%26+Property

Assignment web hosting

Advanced L & W $ 14.95 $ 24.95 Pro L & W $ 24.95, $ 39.95 || $ 99 || 1 and 1 29 USD Startlogic 39.95 USD || Amen 3 USD Amen 7 USD || Advanced 350 MB Pro 500 MB || 250GB Hard drive, 2GB to 4GB Ram || 50 GB  2000 GB || 1 GB  100 GB || It won't be having system down. · It's a good idea for a user to estimate how much space the user needs disc. · reliable web presence without having special technical skills ||  · High quality solutions · Have a longer history of reliability · More flexible than shared hosting because organizations have full control over the servers · Offer less overhead and larger return on investment · No need to buy own equipment · Come with high speed servers which are robust · Does not actually require updating and maintenance ||  · Support virtual webhosting generally offer round the clock support · Flexible you can try variety of features without the burden of long-term commitment · Cost virtual web hosting is a great value for small or medium companies on a tight budget. · You can choose from semi managed hosting where the web host handles some maintenance and fully managed services. || · economical option for hosting · Many people share the overall cost of server maintenance. · must include system administration since it is shared by many users; this is a benefit for users who do not want to deal with it || · Must feel you can trust the company that is supplying this service to you. · less control of your server · allows bots and other harmful malware to creep across the partitioned platforms and destroy your data ||  · Quite difficult to afford the monthly fees for individuals · More expensive than shared hosting services · More expensive than shared hosting services · Need to recruit IT staff with technical knowledge on the hosting · Clients do not have physical access to the server · Could lose data if the web-hosting is not good ||  · more expensive than shared hosting · Risks. You may end up sharing an IP address with scammers, spammers, or adult sites · limitations Since you share the virtual host's services with your provider's other clients, your customers compete for access · Control. Virtual hosting users share software components. The result is an inability to configure individual settings ||  · They do not properly support secure websites (HTTPS). · They will not work with browsers that do not send the hostname as part of requests · Resource limitation -everybody uses the same memory, CPU and Hard Drive · Low security level ||
 * || Standard web || Dedicated web || Virtual web || Shared Web ||
 * Definition || Web Hosts allows individual and organization to make their own website via Worldwide Web. It also defines as companies having a space on the server they own and for use for their clients. || A dedicated web hosting service is a service which the client leases an entire server and not sharing it with anyone; they have full control over the servers. It is a typically rented service. The user rents the server, software and an Internet connection from the web host. || Virtual has a higher performance server of hosting company and thus visible to millions of people. || A shared web hosting service is where many websites reside on one web server connected to the Internet. Each site "sits" on its own partition, or section/place on the server, to keep it separate from other sites ||
 * Cost || Basic Linux & Window $6.95 $11.95
 * Spaces Available || Basic 200MB
 * Advantages || · It's not difficult to get since there are thousand available.
 * Disadvantages || · Monthly payable depends on the disc space.
 * Compare ||  ||   ||   ||   ||

02/03/2011

**__How to build a website__**

Here is a list of what you do need:


 * 1) basic computer skills
 * 2) access to a personal computer
 * 3) access to the Internet
 * 4) a free HTML Editor (a web page construction tool)
 * 5) a place on the world wide web to publish your page


 * First step; hosting**

A website cannot exist without a web host. Hosting is where you put your website and all the Web pages. So the first thing you have to do is find a Web hosting provider. These are the company that houses the files and provides the environment for you to create and save pages to the internet. There are several types of webhosting and these are;
 * 1) standard web hosting
 * 2) dedicated web hosting
 * 3) virtual web hosting
 * 4) share web hosting

When choosing a free web hosting, you have to be careful because some of the free hosting might require you to run their ads and there is not much of space as well as their maybe bandwidth limits. Web Building Software (Optional). Some web hosts provide website building tools so you do not need any additional software. It's important you find out about this before you sign up with any host.


 * Second step; domain **

The domain name creates the address of your site. The example of a domain name can be mywebsite.com. Domain names are paid for yearly and you can register them. When looking for a free web hosting, it is very important to know the free sites because some are unstable. For free sites the address will be like [|**http://freesite.yourdomain.com**]. Sometimes the domain maybe longer and might not need a domain name to put up a website. You can put up a site on free hosting or even paid hosting plans without a domain name. A domain name provides extra branding for your site and makes it easier for people to remember the URL. But domain names cost money, typically between $8 and $35 a year.


 * Third step; plan your website **

Once you have the domain name and decide on the URL, then you can start planning for your site by deciding the t ype of site. Most websites are either news/information, product, or reference sites.


 * Fourth step; build your website page by page **

Building a website requires that you work on one page at a time. To build your site you should be familiar with:


 * Design basics; the elements of good design and how to use it on websites//.//
 * Learning html; HTML is the building block of a Web page. While it's not absolutely required, you'll do better if you learn HTML than if you don't.
 * Learning CSS//;// CSS is the building block of how pages look. And learning CSS will make it easier for you to change your site's look when you need to.
 * Web Page Editors; Finding the perfect editor for your needs will help you learn design, HTML, and CSS.


 * Fifth step; publish your website **

Publishing your website is a matter of getting the pages you created in step 4 up to the hosting provider you set up in step 1. You can do this with either the tools that come with your hosting service or with FTP clients. Knowing which you can use depends upon your hosting provider. Contact them if you are not sure.


 * How to upload
 * Best FTP Clients for Window
 * Best FTP Clients for Macintosh

**Sixth step; promote your website****﻿**

The easiest way to promote your website is through search engine optimization or SEO. You build your Web content so that it ranks well in search engines. This can be very difficult, but it is inexpensive and can result in good results if you work at it. Other ways to promote your site include: word of mouth, email, and advertising. You should include your URL on all professional correspondence and whenever it makes sense in personal messages. You can also put URL in your email signature along with my email address.


 * Seventh step; maintain your website **

Maintenance can be the most boring part of website design, but in order to keep your site going well and looking good, you need to do it. Testing your site as you are building it and then after it's been live for a while is important. And you should also work on content development on a regular basis.

Sources; [] [] [] []

04/03/2011

Restaurant research Following the class discussion on how a company can market their business on the internet, I’m going to research on my favourite restaurant on how they market their business on the internet. My favourite restaurant and bar is Rhapsody where different ages and people hang out. It is situated on Arcades shopping mall and has different cocktails which makes it to be most popular hangout place. When I searched for the restaurant on Google, I first typed Restaurant and Bar in Zambia and it is not easy to see the website on this site but when click on the Lusaka travel guide-wiki travel and Restaurant in Zambia –Lonely Planet, you can see it being listed as one of the most popular hangout. The restaurants' website [|**http://rhapsodys.co.za/**] Second research I typed restaurants and bars in Zambia and the website on the Rhapsody restaurant was there number five on the Google search.

**Metatag**

The restaurant uses metatags to keywords to market its restaurant. One of the keyword they would have included it the "most popular hangout place", this could make the restaurant to be more on top and easier to be find on any website search engines like Google. The Rhapsody restaurant is linked to any restaurant or other product of the same brand, even the Zambia Tourism Board except [].
 * Content type:  title > Rhapsody's: Trendy restaurant and bar in Lusaka, Zambia serving bistro food  title  ><  meta
 * Description content: ="Rhapsody's restaurant in Lusaka, Zambia has a characteristic large circular bar area, varnished brickwork and terracotta décor. It's a sophisticated place t..." />  <  meta
 * Keywords content: ="Zambia, Lusaka, Lusaka Zambia, places to eat Lusaka, restaurant Lusaka, cocktails Lusaka, Rhapsodys restaurant" />  <  link

The main competitors of Rhapsody restaurant are: One of the main competitor I compared to Rhapsody is Le Triumph Dolphin because it is the only restaurant you can have karaoke, sea food and good for associate with people with high profile. The website for Le Triumph Dolphin" @http://thebestofzambia.com/letriumphdolphin"
 * 101 night club
 * Times cafe
 * Kilimanjaro cafe
 * Mint cafe
 * Lusaka Royale Casino
 * Le Triumph Dolphin
 * McGinty's bar
 * Ocean basket
 * Arabian night
 * Michelanglo
 * Mikes Kitchen
 * Le Mimosa
 * La-gondola
 * O'Hagans
 * Metatags of the Le Triumph Dolphin**
 * Content type : title > Le Triumph Dolphin: Creole, cajun and seafood restaurant in Lusaka, Zambia with karaoke  title  ><  meta
 * Description content: "Le Triumph Dolphin in Lusaka, Zambia is all about seriously scrumptious seafood, steak, cocktails and karaoke with a tempting, tantalizing and freshly prep..." />  < <span class="HTML_ELM"> meta
 * Keywords content: <span class="HTML_VAL">"Zambia, Lusaka, restaurant Lusaka, Creole food Lusaka, seafood Lusaka, places to eat Lusaka, Le Triumph Dolphin, karaoke Lusaka" /> <span class="HTML_TAG"> < <span class="HTML_ELM"> link

<span class="HTML_TAG"><span class="HTML_ELM">Restaurant Le Triumph Dolphin is also not linked to any restaurant or other product of the same brand except [].

sources [|**http://www.lonelyplanet.com/zambia/restaurants**] [|**http://wikitravel.org/en/Lusaka**] [|**http://thebestofzambia.com/leisure/food-and-drink/restaurant/rhapsodys-lusaka/**] []

09/03/2011

Assignment

1. What did social media do for the ongoing unrest in the Arabic world (try to compare Egypt and Libya).

In Egypt, people were communicating with their friends and families through web2.0 which is more appropriate and can use it while at home. People used to communicate using their phones while staying at home as there was no need to phone or voice out your opinion through the media which is going to the media and say what you think is right or wrong, but for social media, every one is free to voice out while at home. This made the world to know what is going on in Egypt especially for the Egyptians abroad. Nowadays, web2.0 is importance as many people are free to voice out what they feel or think is right or wrong. Web2.0 is important because some of the information the CNN or BBC were getting from the people through facebook, twitter and youtube. Web2.0 in Egypt is popular and modernized, While in Libya, people did not realised how important is web2.0 and most of them were only watching through TV and listening to Radio, this amkes more difficult for many people to know that is going on and get help from friends and family.

2. What did social media do to tourism industry, showcase samples.

Social media helps the company to find out whether their clients are satisfied and being known to be the best hotel or restaurant in town. For example trip advisor, most clients nowadays are checking comments of a particular place through trip advisor and then decide to go to that place if all the comments are good. For tourism industry, the social media can help the hotel or restaurant to be known as they can share their information through facebook, twitter or youtube. This can make the clients to comment direct to the industry and it can has direct access to the comments post by people.

3. How active are yourself in web2.0, what role does it play in your (private, student)? Social media play an important role in my life, one thing is I get information on what is happening back home, around the world and any development about my friends and family. In my private life, social media informs me on trend fashion, knowing if my friends and family are fine. Social media also helps me to send information to my fellow student when we have assignment and the possible way of finding a good job through social media. As a student, it helps me send or ask information from my friends concerning academic work and professional related information.

14/03/2011


 * Luzern tourism page **

1. What is behind it?

Trip advisor makes one destination to be popular because travellers comments and rank the place according to their experience. Travellers want to visit Luzern for first time, will first see comments and ranking through trip advisor because travellers feel that it is the only site where they can get information while reviling the ranking and comments about the place.

2. Who has voted it?

Travellers have voted it to be one of the best places to be in the world. This is because travellers post they comments and share their experience through social media.

3. What is so special about this specific ranking?

Ranking is as special as it makes hotels, restaurant or any place to be popular through ranking. Some travellers can only go to one restaurant or hotel after reading going through the trip advisor. If the ranking of the hotel or place is excellent, most travellers would want to go to that place and see what others have seen.

4. How important is this for tourism and hospitality?

Trip advisor is so important to tourism and hospitality because it is now one of the web2.0 that will make any business concerning tourism and hospitality industry to be recognised. Trip advisor makes your company to be recognised through the ranking which is done by the travellers.

__** your research **__
 * social media landscape **

The restaurant that I will market through social media is called Vietnamese restaurant. The restaurant is well known by the word of mouth which means that there is no website for this restaurant. Assume it has a website and need to advertise its products using social media and the following are the social media the restaurant will use to advertise on.

1. Microblog

Twitter: On microblog, the restaurant will use twitter as a social media to market their business because you can use update face book status using twitter. It enable your target audience or followers know what you are promoting or selling right now.

2. Livecast

Livecastr: On livecast, the restaurant will use livecastr to market their business because friends who are on face book, twitter, YouTube can see the chef or their friends having meal while at home and this can make them to come and have the same meal at a restaurant while other friends are seeing them.

3. Social networking

Face book: On social networking, the restaurant will use face book to market their business because most people including your friends will see what is happening now at your restaurant. For example, you have to write what the restaurant is special for today that will interest the people to tags a themselves and want to come to your restaurant. You can also interact with your customers by posting something to their profile concerning your restaurant and some person life which will build a strong relationship that reflect to the customer you care about them.

4 . Publish

Wetpaint: On publish, the restaurant will use wetpaint to market their business because it invites other people to add contents to your business. This helps the owner of the company to takes advice from the people and control what is on the site.

5. Discuss

Skype: On discuss social media; the restaurant will use Skype to market their business because you can have friends from other social media to add you as a contact on Skype. The company can send also message to a group of contacts about any promotion and new menu the restaurant is offering. It save time and keeps the business active in communication. It is very important for a business to have personable connections to improve relationships with those you are connecting with.

6. Share

YouTube: On share, the restaurant will use YouTube to market their business because it is also a search engine in the world right now. Most people visit YouTube to watch fun videos which are advertise and a good video will attract many people to watch as well as commenting on the product. Customer can also follow the products through twitter, face book and can comment about the product.

7. Lifestream Socialthing: On lifestream, the restaurant will use socialthing to market their business because it is a digital life manager that will allow you see what your customers and other people are doing, interact with them while it create content from the interface that publish to other networks you are part of like face book, twitter. For a business, the company will interact with their customers and people to find out if they are satisfied with the product or what new product will be suitable for the people and the company as they share information through interact.

23/03/2011


 * Semester break in Norway Oslo with my family from 19 to 22 march 2011**

media type="custom" key="8849094"

30/03/2011

We were in groups and discussed what each one is responsible to do in the group and I'm responsible for researching of Havanna bar and cafe's competitors.

Internationally, I'm going to research about one restaurant that has similar trends like Havanna. While local, I will research for two restaurant and compare with Havanna.

__<span style="font-family: "Times New Roman","serif"; font-size: 12pt;">Task outline __<span style="font-family: "Times New Roman","serif"; font-size: 12pt;"> <span style="font-family: "Times New Roman","serif"; font-size: 12pt;">First task <span style="font-family: "Times New Roman","serif"; font-size: 12pt;">Analysing their <span style="font-family: "Times New Roman","serif"; font-size: 12pt; line-height: 115%;">website by 308256. <span style="font-family: "Times New Roman","serif"; font-size: 12pt;">Second task <span style="font-family: "Times New Roman","serif"; font-size: 12pt;">Researching of competitors international and locally by 308230 and 308134 <span style="font-family: "Times New Roman","serif"; font-size: 12pt; line-height: 115%;">The address of Havanna cafe and bar is; <span style="font-family: "Times New Roman","serif"; font-size: 12pt; line-height: 115%;">Habsburgerstrasse. 16  <span style="font-family: "Times New Roman","serif"; font-size: 12pt; line-height: 115%;">6003 Luzern <span style="font-family: "Times New Roman","serif"; font-size: 12pt; line-height: 115%;">Tel. +41 (0) 41 210 37 15 <span style="font-family: "Times New Roman","serif"; font-size: 12pt; line-height: 115%;">**info@havannaluzern.ch** <span style="font-family: "Times New Roman","serif"; font-size: 12pt; line-height: 115%;">[|**www.havannaluzern.ch**]